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Return Policy

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At Pahadikala, we promote authentic handmade and traditional art products.

1. Return Eligibility 2. Return Window 3. Non-Returnable Items 4. Refund Process 5. Seller Responsibility Need Help?

1. Return Eligibility

Returns are accepted only if:

Product is damaged during delivery
Wrong item received
Product significantly different from description

2. Return Window

You must raise a return request within:

48 hours of delivery

Send images & order ID to:

support@pahadikala.com

3. Non-Returnable Items

Customized products
Handmade made-to-order items
Used or damaged items (after delivery)
Clearance sale items

4. Refund Process

1
Approval

Once approved, refund will be processed within 5–7 business days

2
Original Payment Method

Refund will be credited to original payment method

3
COD Orders

In COD cases, refund via bank transfer

5. Seller Responsibility

Since Pahadikala is a marketplace:

  • ✓ Sellers are responsible for product quality
  • ✓ Refund deductions may apply to seller accounts in case of disputes

Need Help with a Return?

Our customer support team is here to assist you with any return-related queries.

Email Support Contact Us

Average response time: 24 hours